Shipping policy

Full Terms & Conditions: https://umusic.co.nz/terms-and-conditions

UNIVERSAL MUSIC NEW ZEALAND TERMS OF USE

9    Delivery

9.1 We will deliver the Products to the address in an accepted Order or request a third party to do so, and will endeavour to do so within a reasonable time.

9.2 You acknowledge that any delivery dates nominated or agreed to by us are indicative only, and are not binding on us.

9.3 You must ensure that you are able to take Delivery of an Order without undue delay and at any time reasonably specified by us. Our delivery partners may contact you via SMS or email prior to delivery to provide you with different delivery options, including giving “authority to leave” the item at the address, or have delivery re-routed to a collection point. Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.

9.4 You provide us with authority to leave items at the address specified in your Order. If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next delivery run (where available) or returned back to our Fulfilment Centre. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect your Order from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for any reasonable storage and transport fees and costs reasonably incurred by us as a result of your failure to accept delivery or make collection (such as the costs of returning, storing and attempting to re-deliver the Product); or
(b) no longer make the Product available for Delivery or collection and notify you that we are cancelling the applicable contract, in which case we will refund to you any money paid to us in accordance with the returns policy published on the Service or notified to you when you placed your Order, less any charges in the nature of those described above which have not already been charged to you (including for our costs of attempting to deliver and then returning the Product, and any storage fees and other costs provided for above).

9.5 Please note that it might not be possible for us to deliver to some locations. For example, we do not deliver to temporary addresses or PO Boxes. If we are unable to deliver to your location, we will inform you on the relevant Product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.